Refund Policy

Physics AI does not currently offer a general cash-refund program or a self-service subscription-cancellation workflow. This page states the current product boundary so that provider compatibility code is not mistaken for a promised customer feature.

Cash refunds

Purchases are not eligible for discretionary cash refunds through Physics AI at this time. This does not limit any non-waivable refund, withdrawal, or consumer right that applies under the law governing your purchase.

Billing errors

If you believe a charge is duplicated, unauthorized, or otherwise incorrect, email support@physicsai.chat from the address associated with your account. Include your account email, billing email if different, purchase date, provider order identifier, and a short explanation so we can investigate the payment record.

Subscription cancellation

Physics AI does not currently promise an in-product or self-service cancellation flow. Payment-provider portal and canceled-status compatibility code may exist for operational handling, but that code does not by itself define an available customer capability. Contact support for a billing or subscription-status issue.

Failed AI tasks and service credits

When an eligible AI request fails, the credit ledger may release a pending credit hold or return committed service credits exactly once. These automated credit adjustments restore usage credits; they are not cash refunds or reversals of the original payment.

Future changes

Cash refunds, user-initiated cancellation, and any related entitlement or credit rollback require an explicit policy change before they can be offered. If this policy changes, the updated terms and effective date will be posted here.

Contact

Questions about a charge or this policy can be sent to support@physicsai.chat.